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Terms and Conditions

  /  Terms and Conditions

General Statement

These terms & conditions shall apply to all orders placed after January 1st 2020.  Placing an order, by whatever means, shall be considered acceptance of these terms and conditions hereinafter.  

Branding, Logo & Imagery

  • It is the responsibility of our customers to ensure that all artwork/imagery within their logo does not infringe any copyrighor trade mark restrictions.  We cannot and do not provide any assurances in this regard. 
  • Any challenges to copyright or trade mark infringements received with respect to any customer’s artwork or imagery will be dealt with in the following manner: 
    • We will e-mail the challenger as below: 

The logo is used by {insert club/company name} and I have forwarded your e-mail to them for their attention.  You will appreciate that under GDPR I cannot share their contact details with you, but you can contact the club directly. 

As part of our terms and conditions with our customers, it is their responsibility to ensure that all artwork/imagery within their logo does not infringe any copyright or trade mark restrictions and they have permission to use any 3rd party logos on their garments.  We cannot and do not provide any assurances in this regard, so it is a matter for you to take up with the club. 

We will take no part in any correspondence/negotiations between yourself and {insert club/company name} but will respond to all reasonable requests, once agreement between the parties is made. 

    • If we deem it necessary, we will remove all associated materials from our website and other public portals, including disabling any online shops, until the issue is resolved. 
    • All workinprogress must be paid for, regardless of the outcome. 
    • We can provide a brand service, which will ensure brand, logos and imagery are royalty-free or paid and do not infringe any copyright or trade mark restrictions. 
  • Failure to provide us with the correct artwork could lead to errors on your order for which no refund would be made. 
    • It is the responsibility of our customers to ensure that they have the permission to use another party’s logo on their garments (e.g. sponsors) and also to ensure the logo is correct in all respects (colour, font etc.).  We cannot and does not provide any assurances in this regard. 
    • For printing purposes, all artwork must be provided in a vectorised file format (PES, PDF etc) with an approximate file size of 1 MB to ensure good quality resolution.  If you are unable to provide us with the correct quality of artwork, you will be informed that the image is not of sufficient quality and: 
      • you can decide to continue with the production, which can lead to poor print quality for which we cannot be deemed responsible, or; 
      • we can re-draw artwork for a fee of £20.00 plus VAT per file. 
    • For embroidery purposes, we accept files and images of any format and a much lower resolution. 
      • We will accept digitised embroidery files in either a DST or EMB file format.  In such cases: 
        • we do not guarantee the quality of the embroidery; 
        • the file remains the possession of the customer. 
      • A one-off fee of £15 plus VAT will be charged if we need to digitise your logo for embroidery. 
      • Customers will be asked to approve the embroidered logo before commencement of their job. 
  • Exceptions: 
    • Orders in excess of £10(excluding VAT and other fees) that include only one logo (embroidery or print) will not attract any additional fees. 
    • Orders in excess of £10(excluding VAT and other fees) that include more than one logo may attract additional fees for the additional logos. 
  • Customers will be notified of any additional fees before production of their order commences. 
  • Unless stated above, the files of any artwork that has been vectorised or digitised by We remain the property of We These files may be purchased from us for a fee of £50 plus VAT. 


  • When placing an order, it is the customer’s responsibility to ensure that all details are correct. 
    • It is our preference that all orders are placed via: 
      • our website, 
      • e-mail to – we endeavour to reply to your e-mail within 2 working days, or 
      • in-store. 
    • We do accept orders via telephone However, we ask that an email address is provided so that, if required, we can send an order confirmation to you for your approval. 
  • All products are subject to availability: 
    • We do not stock our entire range at our premises and are not liable for any delays from our suppliers for goods contained in your order. 
    • we will inform you as soon as is reasonably practicable of any delays with your order with respect to our supply chain, for you to make an informed decision. 
    • We will endeavour to source alternative suppliers for your products and/or suggest alternative products of similar quality, design and value. 
  • If requested/required, We will provide artwork proof (Visuals) for approval prior to commencing production of your order. 
    • Visuals will be edited if required to reflect the requirements of our customers up to three separate occasions.   
    • If the number of revisions exceed this and/or the amendments are such that we deem it significantly different from the original specification, we reserve the right to charge for these edits. 
    • Until we receive customer approval on the visuals, the order will be deemed not to have been placed. 
  • If you wish to cancel your order after it has been placed, we reserve the right to charge for any work already undertaken, including any fees incurred from our suppliers. 
  • Garments supplied by the customer for personalisation are done so at the risk of the customer. 
    • Whilst all care and attention is given, We are not responsible for any damage to supplied garments and are not liable for replacement of damaged goods. 
  • Historically, our lead-time for delivery of ‘off the shelf’ personalised garments from the date of confirmation of order is inside 15 working days (3 weeks). 
    • Please note that this is not a guarantee and we respectfully ask that you allow up to four weeks for your order. 
    • For orders of products with no decoration requirements, delivery will usually be made within seven working days, unless part of a larger order that requires personalisation. 
    • If you have a specific deadline, please inform us of this at the point of order and we will endeavour to meet this timeframe if at all possible. 
  • Orders relating to our bespoke brand TriSportswear are subject to a six- to eight-week delivery lead-time from the date of confirmation of order: 
    • If you are ordering such a garment via a club/business online shopthe date you placed the order is not the order confirmation date as: 
      • minimum order quantities need to be met prior to placing the order and/or 
      • the customers designated responsible person for the online shop may instruct us to not place the order. 
  • With all orders, circumstances may arise in which an order is delayed by circumstances that are beyond our control (e.g. force majeure, weather, availability), and as such we do not offer any delivery date guarantee and we do not accept any claims to cover costs incurred by our customers should an order not be ready. 


It is the responsibility of our customers to ensure that all artwork/imagery within their logo satisfies copyright and trademark considerations.  Eurologo cannot and do not provide any insurances with this regard.

Please allow up to four weeks weeks from order placement to delivery for items from the ‘Online Shop’ section of our website.

All orders are dispatched as close to the quoted delivery time as possible and in the, UK deliveries are made using a tracked delivery service.

If you require your tracking number please email us directly on [email protected].

If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Do you deliver to my work address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.

Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

International Deliveries
You can find out if we deliver to your country by checking the list of our international delivery destinations listed below. If your country is not on the list, we are sorry but we do not deliver there currently.

International deliveries are made using DHL, which is quoted as being a 2 day delivery service for Europe and 3 day delivery service for the rest of the world. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.

I have received a faulty item?
If you think the item you received is faulty, please contact our customer service team by phone on +44(0)1656 659424 or email [email protected]. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.

Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

I have received an incorrect item on my order?
If you have received an incorrect item in your order, please contact our customer service team [email protected]. We will then advise on how to proceed with the return. Please include as many details as possible about the error.

I have an Item missing from my delivery?
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team [email protected], who will try to rectify the mistake as quickly as possible.


We accept returns on non-embellished/personalised items, no quibble, and always make this process as easy and hassle free as possible. If you are not completely satisfied with your purchase, simply return the item(s) to us within 7 days of receipt.

Embellished/personalised items – any product that has had additional embellishment or that has been personalised e.g. name, initials or logo, are exempt from our money back guarantee. We will not accept returns of embellished/personalised goods except where the goods are deemed to be faulty.

Items should wherever possible be returned in their original packaging . It is very important that when you return an item that we know the delivery/order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

If you have returned a non-faulty item and have requested an exchange then a further carriage charge will be due along with any additional costs associated with the replacement item. A member of our sales team will contact you in due course to collect any additional payment.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

Please send your returned goods to:

Returns Department
Unit 9 New Street
Bridgend Industrial Estate
CF31 3UD

As soon as your return has been processed by our warehouse, we will email you to let you know. In the unlikely event that you do not receive this email within 10 days of posting your parcel to us, please get in touch with our Returns Department,[email protected], and they will confirm if it has been received.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

Please allow 10 working days from receipt of your return for us to process a refund, and then allow a further 5-10 working days for the funds to clear your account. This time frame is dictated by your bank or card issuer.

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.

Privacy and Cookies Policy take your privacy very seriously and treat all your personal information as confidential.

You’re Information
We will only use information about you in accordance with this Privacy Policy. By using our site or blog, you consent to such processing.

Information Collected
When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.

When commenting on our blog, you will be asked to provide your name and email address. We may also collect any information (e.g. your age) that you publish on our blog.

We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating.

We may obtain information about your usage of our site to help us develop and improve it further.

What do we use your information for?
We use your information for the following purposes:

  • To serve website content to you
  • To handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders
  • To update our records and generally maintain your account with us
  • If you contact us, we may keep a record of that correspondence and your contact details
  • For our statistical or survey purposes to improve our site and blog and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services
  • If you consent, to notify you by email of Group products, promotions, competitions and special offers that may be of interest to you.
  • Provide our blog to you and other users and to allow you to use and comment on our blog.

Disclosure of your information
We may disclose your information to members of our Group for the purposes listed above.

We will not disclose your information to any third party outside of the Group except under the following limited circumstances.

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.

Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.

Protecting your information
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at [email protected].

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

Third Party Services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them – [email protected]

Website Terms and Conditions

1  Acceptance The Use Of Eurologo Ltd Terms and Conditions

Your access to and use of Eurologo Ltd is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.


Eurologo Ltd will never ask for your credit card details and we advice our customers to not enter their credit cards details on Eurologo Ltd website or by submitting such details in any other form.


The contents of Eurologo Ltd website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
All material contained on Eurologo Ltd is provided without any or warranty of any kind. You use the material on Eurologo Ltd at your own discretion


Eurologo Ltd reserves the right to:
4.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Eurologo Ltd shall not be liable to you for any such change or removal and.
4.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5  Links to Third Party Websites

Eurologo Ltd Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Eurologo Ltd or otherwise used by Eurologo Ltd as permitted by law.
6.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


7.1  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
7.2  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b)  you do not misrepresent your relationship with this website; and
(c) ; the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
7.3  By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


8.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
8.2  To the extent permitted by law, Eurologo Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
8.3  Eurologo Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
8.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Eurologo Ltd for death or personal injury as a result of the negligence of Eurologo Ltd or that of its employees or agents.


You agree to indemnify and hold Eurologo Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Eurologo Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


These Terms and Conditions shall be governed by and construed in accordance with the law of and you hereby submit to the exclusive jurisdiction of the courts.


Our Office Address:

Unit 9
New Street
Bridgend Industrial Estate
CF31 3UD

+44 1656 659 424

For any further information please email Eurologo Ltd Team

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